Privacy Policy
PRIVACY
If you have any questions, please do not hesitate to contact us on letusknow@serene.eco
Last updated: 14.03.2026
Serene respects your privacy and is committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR).
This Privacy Policy explains how your information is collected and used.
1. Data Controller
The data controller responsible for processing personal data is:
Serene
Otto Veniussstraat 28
2000 Antwerp
Belgium
Contact: letusknow@serene.eco
2. Personal Data We Collect
We may collect the following information:
name
email address
phone number
booking information
payment information
purchase history
communication with the studio
website usage data (cookies, analytics)
Payment details are processed securely by third-party payment providers and are not stored by Serene.
3. How We Use Your Data
Personal data may be used for:
managing bookings and class reservations
processing purchases
communicating with clients
sending newsletters (with consent)
improving our services
complying with legal obligations
The legal basis for processing includes:
contract fulfilment
legitimate business interests
consent
legal obligations
4. Third-Party Services
Serene may use third-party platforms to provide services, including:
Shopify (website and shop)
booking platform providers such as training.app
payment processors
email marketing platforms such as Klaviyo
analytics tools
social media advertising platforms
These providers may process personal data in accordance with their own privacy policies.
5. Cookies
What are cookies?
Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology. For further information, visit allaboutcookies.org.
Our website uses cookies to:
improve website functionality
analyse website usage
personalise user experience
Users may disable cookies through their browser settings.
6. Data Retention
Personal data is stored only for as long as necessary to:
provide services
comply with legal obligations
resolve disputes
7. Your Rights
Under GDPR, you have the right to:
access your personal data
correct inaccurate data
request deletion of your data
restrict processing
receive a copy of your data
withdraw consent for marketing communications
Requests can be sent to: letusknow@serene.eco
8. Data Security
Serene takes reasonable measures to protect personal data against:
unauthorised access
misuse
loss
alteration
However, no online system can be guaranteed completely secure.
9. Changes to This Policy
Serene may update this Privacy Policy periodically. The most current version will always be available on our website.
REPACK
SERENE offers to ship orders with help of the returnable and reusable packaging service RePack (a brand of the Finnish company Plan B from Outer Space Ltd.). This service includes the delivery of the order in a reusable packaging (the Packaging) and the delivery of a reward for returning the Packaging to RePack. To deliver the reward SERENE shares with RePack the customer’s email address and the individual identifier of the Packaging. RePack provides a personalised web link directing at an online marketplace where the customer can select a personal shopping voucher or similar offering. RePack provides the delivery of the reward web link and of the shopping voucher as a processor on behalf of SERENE. Legal basis for the reward communication is fulfillment of a contract as the reward is part of the services by SERENE. RePack is obliged on data protection by a data processing agreement in accordance with EU General Data Protection Regulation (GDPR).